Privacy policy declaration

Thank you for your interest in our website. Protecting your privacy is important to us. In this privacy policy, we explain which personal data we process when you visit our website and/or use our online services.

General notes and mandatory information

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use our website, various personal data is collected. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

They apply to all online activities between the responsible body and the visitors to this website as well as the services for which the website represents the entry portal.

We would like to point out that data transmission over the Internet (e.g. when communicating by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

Information on the responsible body

The controller responsible for data processing on this website is:

KAE GmbH
Pilatusring 12
91353 Hausen
Telefon +49 9191 716918-0
E-Mail webmaster@kae-gmbh.de

Contact details of the data protection officer

datenschutz@bkw.ch

Security and storage duration of your data

We treat data that is collected and stored confidentially, unless it is to be regarded as publicly accessible information. We use suitable technical and organizational measures to protect the data from loss and manipulation as well as from unauthorized access and access by third parties.

For security reasons and to protect the transmission of confidential content that you send to us, we use SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the deletion will take place after these reasons no longer apply.

Note on data transfer to the USA

Among other things, tools from companies based in the USA are integrated on our website. If these tools are active, your personal data may be transferred to the US servers of the respective companies. We would like to point out that the USA is not a safe third country within the meaning of EU data protection law. US companies are obliged to disclose personal data to security authorities without you as the data subject being able to take legal action against this. It can therefore not be ruled out that US authorities (e.g. secret services) may process, evaluate and permanently store your data on US servers for surveillance purposes. We have no influence on these processing activities.

Rights of the data subject

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. You have the right to request the direct transfer of the data to another controller. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data or to object to unlawful processing. You also have the right to lodge a complaint with the competent supervisory authority. These rights arise from Articles 12-22 GDPR.

Data collection on this website

When you visit our website, non-personal data is registered, such as your IP address, the address of the last site you visited, the browser you used, and the date and time. The recorded data cannot be used to personally identify you. These data allows us to improve the quality of our services by identifying trends and user behaviour. Unless a specific storage period has been specified in the following sections, your personal data will remain with us until the purpose for data processing no longer applies.

When you register in online portals, fill out surveys, subscribe to newsletters, take part in competitions and when you enter your personal details on our website, you provide us with personal information, e.g. name, address, email address (‘content data’). By transmitting such data, you agree that your personal data may be stored and processed for the purpose stated when the data is collected.

Your personal data will not be shared with third parties outside of BKW Energie AG without your express consent. Exceptions: external service providers who process essential data on behalf of BKW Energie AG and member companies of the BKW Group for the purposes of data analysis, personalised advertising campaigns, customer communication and the development and design of products and services in the energy and infrastructure field. All the recipients of this data are obliged by BKW Energie AG to ensure data protection and data security.

In certain cases, we use cookies. Cookies are small text files that are temporarily or permanently saved on your computer when you visit the website. Many cookies are technically necessary, as certain website functions cannot be guaranteed without them. The main purpose of cookies is to analyse general visitor behaviour in an anonymised way in order to continually improve the website.

The following data can be transmitted in this way:

  • Search terms entered
  • Frequency of page views
  • Use of website functions

The user data collected in this way is pseudonymized by technical precautions. It is therefore no longer possible to assign the data to the accessing user. The data is not stored together with other personal user data.

The use of cookies is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in the storage of cookies for the technically error-free and optimized provision of our services. Analysis cookies are used for the purpose of improving the quality of our website and its content. If consent to the storage of cookies has been requested, the cookies in question are stored exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR).

Sie können Ihren Browser so einstellen, dass Sie über das Setzen von Cookies informiert werden und Cookies nur im Einzelfall erlauben, die Annahme von Cookies für bestimmte Fälle oder generell You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

[Translate to bkw.ch: EN:]

We use Cookiebot CMP which is provided by Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark, tel.: + 45 50 333 777, email: mail@cookiebot.com. Cookiebot automatically generates a cookie notice which is consistent with the data protection regulations for visitors to our website. Additionally, Cookiebot scans, monitors and evaluates all cookies (first-party and third-party cookies) and tracking tools on our website. This means that the cookie notice you see is always up to date and consistent with the data protection regulations, enabling you to decide for yourself what cookies to accept and reject.

If you accept cookies, the following data is transferred to Cybot, stored and processed:

  • The IP address of the end user in anonymised form (the last three characters are changed to «0»).
  • The date and time of your consent.
  • The user agent of your browser.
  • The URL from which you provided your consent.
  • An anonymous, random and encrypted key.
  • The consent status of the end user which serves as evidence that consent has been given.

We use this data to ensure that our website is fully functional.

The key and consent status are also stored in your browser in the cookie named «CookieConsent» so that the website is able to automatically read and track your consent on all subsequent page enquiries and future sessions for up to 12 months. The key is used as evidence that consent has been given and for an option which checks whether the consent status stored in your browser has changed in relation to the original declaration of consent which was sent to Cybot. Cookiebot is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 para. 1 lit. c GDPR.

All User Data will be deleted by Cookiebot after 12 months from registration (cookie consent) or immediately after termination of the Cookiebot Service.

«Bulk consent» is active on our website. This means that one single declaration of consent gives consent to multiple websites. When you give consent, a separate, random, unique ID is also stored. Once all of the following criteria are met, this key is stored in the encrypted third-party cookie «CookieConsentBulkTicket» in your browser.

  • You activate bulk consent in the service configuration settings.
  • You allow cookies from third parties in your browser settings.
  • You have deactivated “Do not track” in your browser settings.
  • You accept all or at least certain types of cookies when you give consent.

You can prevent the collection and processing of your data by cookiebot.com by disabling script codes in your browser or installing a script blocker in your browser.

Cookiebot provides more information about this at ww.cookiebot.com/de/privacy-policy/

The hosting services offered by Nine Internet Solutions AG and Microsoft Azure are used to provide infrastructure and platform services, database services, computing capacity, security measures and storage space as well as technical maintenance services, which we use to operate our online services.

As with any connection to a web server, certain technical data is logged and stored by our web hosting provider’s server.

This data includes

  • the IP address
  • operating system of your device
  • the data, the access time,
  • the type of browser and the browser request including the origin of the request (referrer).

This is necessary for technical reasons in order for us to make our website available to you. The web hosting provider takes technical and organisational measures to protect this data against unauthorised access and does not share it with third parties.

If this involves us processing personal data, we do so to offer you the best possible user experience and to ensure the security and stability of our systems (Art. 6 para. 1 lit. f GDPR).

This website uses features of Cloudflare. It is provided by Cloudflare, Inc. 665 3rd St. #200, San Francisco, CA 94107, USA.

Cloudflare provides a globally distributed content delivery network with DNS. The flow of information being transferred between your browser and our website is routed through the Cloudflare network. As such, Cloudflare is able to analyse data traffic between users and our website in order to detect and prevent attacks on our services, for example. Additionally, Cloudflare might place cookies on your computer for the purposes of optimisation and analysis. This is to serve our legitimate interests – which are, on balance, overriding – in optimising how our website is marketed. More information is available at Cloudflare Privacy Policy.

Cloudflare provides more information about this via the following link: :  https://www.cloudflare.com/de-de/privacypolicy/

If you contact us by e-mail or telephone, we will store and process your inquiry, including all personal data (name, inquiry), for the purpose of processing your request. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested.

The data you send to us via contact requests will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

Analytics and advertising programs

When you visit this website, your surfing behavior may be statistically evaluated. This is done primarily with so-called analysis programs. The legal basis for the use of the following tools is Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in optimizing our website and our advertising by analyzing user behavior. If a corresponding consent has been requested (e.g. consent to the storage of cookies), the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR.

Detailed information on these analysis and advertising programs can be found in the following sections.

We use Google Analytics, a web analysis service of Google LLC (“Google”) for the analysis, optimisation and efficient operation of our website. Google uses cookies. The information that the cookie (or similar technology) generates about your use of our website is usually transmitted to and stored on a Google server in the USA.

Google uses this information on our behalf to analyse your use of our website, to compile reports on website activity and to render other services for us that relate to your use of this website and the Internet. This may involve using your processed personal data to create anonymous user profiles. 

We only use Google Analytics with activated IP anonymisation. This means that Google will truncate the IP address of your device. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.

The IP address provided by your browser will not be merged with other Google data. You can prevent cookies from being stored by changing the corresponding settings in your browser software. Furthermore, you can object to the data that the cookie generates about your use of the website being sent to and processed by Google; this can be done by downloading and installing the browser plugin from the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Further information about how Google uses data and about the different settings and ways to object can be found in Google’s privacy policy and in Google’s ad personalisation settings.

Your personal data will be deleted or anonymised after 14 months.

We also use Google Data Studio to visually generate user-defined reports and interactive dynamic dashboards for our users.

We only use data from Google Analytics for this purpose. The web tool does not require a local application and can be launched over the web. Access is through a browser and the data sources are connected through Google Data Studio directly. For more information about Google Data Studio, visit: support.google.com/datastudio/answer/6283323

We use the online marketing tool Google Ads to publish ads in the Google Display Network (e.g. in search results, in videos, on websites) so that the ads are displayed to users who may be interested in them. This allows us to display ads for and within our website in a more targeted manner, so that you only see ads that you might be interested in. If you are shown ads for products/services that you have demonstrated an interest in on other websites, this is called “remarketing”. When our website (or another site on which the Google Display Network is active) is accessed, Google immediately executes a Google code, and (re)marketing tags (invisible graphics or code, also known as “web beacons”) are integrated into the website. With the help of these, an individual cookie (i.e. a small file) is stored on your device (similar technologies may be used instead of cookies). This file contains information about which webpages you have visited, which content you are interested in and which offers you have clicked on. In addition, technical information is collected about the browser and operating system, referring websites and the time of the visit, along with other data relating to the use of the website.

We also receive an individual «conversion cookie» that collects different information on your device. The information collected with the help of this cookie is used by Google to generate conversion statistics for us. However, we only see the total number of anonymous users who clicked on our ad and were redirected to a page featuring a conversion tracking tag. We do not receive any information that could be used to personally identify the user.

Your usage data is processed anonymously within the Google Display Network. This means that Google does not store and process details such as your name or email address; instead, it processes the relevant cookie-related data within anonymous user profiles. Thus, the ads are not managed and displayed by Google for a specific identified person but, instead, for the cookie holder irrespective of who they are. This does not apply if you have provided Google with express consent to process your data without this anonymisation. The collected information is transmitted to Google and stored on Google’s servers in the USA.

Further information about how Google uses data and about the different settings and ways to object can be found in Google’s privacy policy and in Google’s ad personalisation settings.

Google Optimize is a testing tool from Google that can be used on our website to optimise pages and improve the user experience. Google Optimize makes it possible to test different variants of a webpage at the same time. This allows us to evaluate which variant best meets the needs and expectations of our users.

For this purpose, Google Optimize collects user data through the Google Analytics cookie, which is described in detail in the «Google Analytics» section above.

The collected personal data is processed by Google Optimize in the USA. Further information can be found in Google’s privacy policy.

You can deactivate Google Optimize tracking at any time via the link provided in the «Google Analytics» section of this privacy policy (opt-out).

On our website, we use the conversion and tracking tool «Bing Ads», offered by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. If you visit our website via a Microsoft Bing ad, Microsoft will store cookies on your device to enable your use of our website to be analysed («conversion tracking»). This allows us and Microsoft to recognise that someone has clicked on an ad, has been redirected to our website and has reached a previously defined target page («conversion page»). We only see the total number of users who have clicked on a Bing ad and were then redirected to the conversion page. No IP addresses are stored and no personal information about your identity is shared.

If you do not wish to participate in the Bing Ads tracking process, you can deactivate the necessary placement of cookies by changing your browser settings or visiting Microsoft’s opt-out page.

Further information about data protection and the cookies used by Microsoft Bing Ads can be found in Microsoft’s privacy statement.

Integration of third-party content

We use content or service offers from third-party providers within our online offer in order to integrate their content and services, such as videos or fonts (hereinafter uniformly referred to as «content»).

This always assumes that the third-party providers of this content are aware of your IP address, as they would not be able to send the content to your browser without your IP address. Your IP address is therefore required to display this content. Third-party providers may also use so-called pixel tags (invisible graphics, also known as «web beacons») for statistical or marketing purposes.

We integrate videos from the platform “YouTube”, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, on our website. Further information can be found in Google’s privacy policy, Opt-out: https://adssettings.google.com/authenticated.

On our website, we integrate the function for identifying bots when completing online forms, for example («ReCaptcha»), offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Further information can be found in Google’s privacy policy at www.google.com/policies/privacy/, opt-out: https://adssettings.google.com/authenticated.

 

On our website, we integrate the service “Google Maps”, offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. In particular, the processed data may include IP addresses and location data of the users; however, these are not collected without the users’ consent (which is usually provided in the settings of their mobile devices). The data may be processed in the USA. Further information can be found in Google’s privacy policy, Opt-out: https://adssettings.google.com/authenticated.

 

We use the open source mapping tool «OpenStreetMap» (OSM). The provider is the OpenStreetMap Foundation. To use the functions of OpenStreetMap, it is necessary to save your IP address. This information is usually transmitted to an OpenStreetMap server and stored there. We have no influence on this data transfer. You can find more information on the handling of user data in OpenStreetMap's privacy policy and here http://wiki.openstreetmap.org/wiki/Legal_FAQ.

This website uses Google Tag Manager. Google Tag Manager can be used to manage website tags via an interface. The Tag Manager merely implements tags. No cookies are installed and no personal data concerning users is processed. Google Tag Manager triggers other tags that may collect data. However, Google Tag Manager does not process any personal data and does not install cookies.

Further information about how Google uses data and about the different settings and ways to object can be found in Google’s privacy policy and in Google’s ad personalisation settings.

Google provides more information about this at https://privacy.google.com/businesses/compliance/.

Our website uses the Google Marketing Platform (formerly Google Doubleclick) from Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland. The Google Marketing Platform uses cookies to display ads which are relevant to you, improve campaign performance or prevent you from seeing ads multiple times.

Google uses a pseudonymised cookie ID to track what ads have been shown in what browser and what ads are clicked on, enabling it to prevent you from seeing them multiple times. Additionally, Google can track conversions relating to ad requests with cookie IDs. This is the case, for example, when you visit the advertiser’s website and purchase something there after seeing an ad. According to Google, these cookies do not contain personal information.

Your browser will establish a direct connection with the Google server automatically. We have no control over the scope and continued use of the data collected by Google through this service. According to Google, the integration of these services means that Google receives the information that you have visited the relevant section of our website or clicked on one of our ads. If you are registered with a Google service, Google can link the visit with your account. Even if you are not registered or logged into Google, it is possible that the provider will gain access to and store your IP address.

You can change the settings in your browser to prevent tracking (e.g. deactivating third-party cookies), deactivate conversion tracking cookies by blocking cookies from the domain www.googleadservices.com in your browser settings and deactivating interest-based ads from providers that are part of the self-regulation initiative «About Ads» by visiting http://www.aboutads.info/choices. However, please note that in this case, you might not be able to make full use of all the features of this website.

Alternatively, you can visit the following page to deactivate DoubleClick cookies: https://www.youronlinechoices.com/uk/your-ad-choices.

For more information about the Google Marketing Platform, visit https://marketingplatform.google.com/. More information is also available from the Network Advertising Initiative (NAI).

Further information about how Google uses data and about the different settings and ways to object can be found in Google’s privacy policy and in Google’s ad personalisation settings.

This website uses the service from Hotjar to improve user-friendliness. Hotjar Ltd. is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe). Mouse clicks, mouse movements and scrolling can be recorded. Likewise, keyboard inputs on this website can be recorded. No personal information is recorded in this process. Hotjar uses a tracking code to collect and transmit your data. As soon as you visit our website, the Hotjar tracking code automatically collects the data relating to your activity and stores the data on the servers of Hotjar (in Ireland). The cookies installed on your computer or end device by the website also collect data. For more information about how Hotjar works, please visit this page: https://www.hotjar.com/privacy. Source: www.swissanwalt.ch.

Please click here to opt out of data collection by Hotjar: https://www.hotjar.com/opt-out.

Audio and video conferences

Among other things, we use online conferencing tools to communicate with our customers. If you communicate with us by video or audio conference via the internet, your personal data will be collected and processed by us and the provider of the respective conference tool.

Data processing

The conference tools collect all data that you provide/enter to use the tools (e-mail address and/or your telephone number). The conference tools also process the duration of the conference, the start and end (time) of participation in the conference, the number of participants and other «context information» in connection with the communication process (metadata).

Furthermore, the provider of the tool processes all technical data that is required to process the online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or loudspeaker and the type of connection.

If content is exchanged, uploaded or provided in any other way within the tool, it is also stored on the tool provider's servers. Such content includes, in particular, cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards and other information shared while using the service.

Please note that we do not have full control over the data processing procedures of the tools used. Our options are largely determined by the company policy of the respective provider. Further information on data processing by the conference tools can be found in the privacy policies of the tools used, which we have listed below this text.

Purpose and legal basis

The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6 para. 1 lit. b GDPR). Furthermore, the use of the tools serves the general simplification and acceleration of communication with us or our company (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). If consent has been requested, the tools in question are used on the basis of this consent; consent can be withdrawn at any time with effect for the future.

Storage duration

The data collected directly by us via the video and conference tools will be deleted from our systems as soon as you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies. Stored cookies remain on your end device until you delete them. Mandatory statutory retention periods remain unaffected.

We have no influence on the storage period of your data, which is stored by the operators of the conference tools for their own purposes. For details, please contact the operators of the conference tools directly.

Conference tools used

We use Microsoft Teams. The provider is Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. Details on data processing can be found in the Microsoft Teams privacy policy.

We have concluded an order processing contract with the provider of Microsoft Teams and fully implement the strict requirements of the German data protection authorities when using Microsoft Teams.